Quick Qestions
It can take up to an hour for a shipment to appear in our system. Give it a bit of time then try tracking your parcel again. Shipments stay in our system for approximately 90 days.
We handle over two million shipments a month. That means the eight- or nine-digit numbers used to track parcels get reused every three or four weeks. The shipment number used to track parcels may not be unique to your shipment. This means that your number might bring up a selection of shipments. You can identify your shipment from the returned results by date, origin and destination.
Of course. If the driver left a ‘We Missed You’ card, you or your customer can use it to arrange another delivery. No card? Just get in touch. You’ll need your shipment number and the delivery address to hand. Please note: shipments can only be redelivered between Monday and Friday.
You can get your PoD signature image from all our shipping tools, such as my Genfed account.
Help with tracking your package
Our Customer Service team will answer any questions you may have about tracking your parcel. They can also explain any tracking statuses you’re unsure of. You can contact them here. To try and save you some time, below are a few questions we’re often asked about tracking packages. You might find a quick answer.
Easier tracking with notifications coming Soon
Stop searching and let your shipment updates come to you. Just download our app and enable notifications. We’ll then let you know every time the status of your shipment changes.
Recently Tracked
Log in or Sign up to view your recently tracked shipments.
Genfed Logistics Less-than-Truckload (“LTL”) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“GEN”). Genfed assumes no liability in connection with GEN Freight LTL transportation services or any other services offered or provided by TFI International Inc. or its affiliates, divisions, subsidiaries or related entities.
